Omnichannel inbox
Every conversation. One inbox.
Customers write wherever they like — Gmail, WhatsApp, Instagram DMs, X, Telegram, your chatbot. Your team answers in one threaded inbox with assignment, SLAs, CSAT, and AI drafts. No more tab roulette.
Channels
Email, social, and messaging — natively threaded
Connect Gmail, Outlook and Zoho for email; Instagram, Facebook, X, LinkedIn, Reddit, Threads, Mastodon, Bluesky, YouTube and TikTok for social; WhatsApp, SMS, Telegram, Discord, Slack and Teams for messaging. Chatbot conversations land here too, and contacts resolve across channels into one person.
- Provider folders for Gmail / Outlook
- Social DMs and comment threads
- Contact resolution + duplicate merge
- 27 message types: polls, products, orders, payments, voice, cards…
Message types
Team operations
Built for teams that answer fast
Assign conversations to members or teams — or let least-busy / round-robin auto-assignment do it. Track first-response and resolution SLAs, capture CSAT, snooze threads that can wait (they reopen themselves), and bulk-act across selections when the queue spikes.
- Status, priority, labels, spam, archive
- SLA tracking + CSAT capture
- Snooze with automatic reopen
- Live presence: see who's viewing and typing
Templates & broadcasts
One-to-many, without leaving the inbox
Design email templates in a drag-drop block builder, register WhatsApp HSM templates for approval, and keep SMS snippets ready. Then broadcast to audience lists with per-recipient mail-merge, scheduled or immediate, with delivery, open and click stats flowing back into analytics.
- Email block builder: headings, images, buttons, columns
- WhatsApp HSM approval workflow + translations
- Mail-merge variables resolved per recipient
- Sent / bounced / opened / clicked tracking
AI in the inbox
Drafts while you sleep, if you let it
The AI copilot suggests replies from conversation context; per-account auto-reply can answer routine messages entirely. Canned responses cover the rest. You stay in control — auto-reply is opt-in per connected account.
- AI-drafted replies in one click
- Optional per-account auto-reply
- Tagged canned responses
- Team reports: response time, resolution time
Also in the box
Team chat
Slack-style internal DMs and private groups — separate from the customer inbox.
Mobile inbox
A companion mobile app for triage on the move: views, replies, notes and actions.
Voice & video
Built-in calling on an SFU with TURN — no third-party meeting links required.
Recipient resolution
To/Cc/Bcc resolution across people and channel identities.
Signatures & routing
Per-account signatures, folder routing, and AI settings.
Full-text search
Search every conversation, ACL-scoped.
Works better together
Related modules
Run your whole business from one tab.
Join the early access — bring your team, connect your channels, and keep every workflow in one place.