Omnichannel Inbox
Molly drafts. You send.
WhatsApp, Gmail, Instagram, Facebook, SMS and your website chat land in one threaded inbox. New conversations are assigned automatically, SLA timers start, Molly drafts the reply and a CSAT survey goes out on close — and on the channels you choose, AI answers routine messages itself. Templates and broadcasts go out from the same place.
- rich message types
- 27
- auto-assignment strategies
- 2
- CSAT survey on close
- 1–5
- template channels
- 4
Channels
Every channel, one thread
Connect WhatsApp numbers, Gmail, a Facebook page, Instagram, Twilio SMS and your website chatbots, and every message lands in one list — assigned, labelled and SLA-flagged. Contacts resolve across channels into one person, with their conversations and activity beside the thread.
- Folders for assigned, mentions, unassigned, social, snoozed and closed
- A contact panel with channels, conversations and activity
- A composer with notes, templates, AI and ⌘+Enter
Team operations
Built for teams that answer fast
Auto-assign new conversations to the least-busy teammate or round-robin, limited to one team if you like. Set a response target in minutes and a countdown starts whenever a customer is waiting; close a conversation and a 1–5 satisfaction survey goes out on its own.
- Least-busy or round-robin assignment, per team
- SLA response targets with breach flags
- AI auto-reply, switched on channel by channel
Templates
One library for every message you send twice
Templates live in one library shared by the inbox, workflows and broadcasts — WhatsApp, SMS, email and chat. WhatsApp templates carry their Meta status from local draft to approved, with merge fields like {{contact.firstName}} and {{policy.expiry_date}} filled from the CRM.
- Submit to Meta and watch the status change
- Standard, carousel and limited-time-offer layouts
- Header, body, footer and buttons, previewed as you type
Broadcasts
One-to-many, without leaving the inbox
Send SMS, WhatsApp and email broadcasts to lists — dynamic ones that are live queries, like health policies expiring in 30 days, or frozen snapshots, like a festival-greetings list. Schedule them or send now, and see what was sent and what failed.
- Dynamic lists that update themselves, or frozen snapshots
- Draft, scheduled and sent, per broadcast
- Sent and failed counts, per recipient
Also in the box
Inbox copilot
AI-drafted replies from the conversation's context, inserted with one click.
AI auto-reply, per channel
Let AI answer routine messages on one channel and leave the rest to people — off by default.
Notes in the thread
Internal notes sit between messages, where the next person will actually see them.
Snooze & reopen
Snooze a thread that can wait — it comes back to the inbox on its own.
Full-text search
Search every conversation, scoped to what you're allowed to see.
Recipient resolution
To, Cc and Bcc resolved across people and channel identities.
Put your agents to work.
Bring your team, connect your channels and let klerc take the follow-ups — from first hello to paid invoice.
Free during early access. No credit card needed.